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Technical Support

We aim to provide a robust and reliable technology infrastructure, protect sensitive data, minimize customer “down time” and deliver the technical support necessary for our customers to be effective. 

Click the links below for more information on our areas of expertise.

Software Request
Hardware
Printing
Maintenance
Security Alert
Onboard

Finance IT supports multiple on-campus locations reporting to the Vice President for Finance and Chief Financial Officer.

We can take your requests Monday through Friday, 8 am to 5 pm. You can reach us using any of the following methods. We are closed on University holidays.

  • Emailsupportvpf@vt.edu

    Submit a ticket request to us by emailing supportvpf@vt.edu. Please use a descriptive subject line for the email and concise details in the body of the message.

  • Phone: 540-231-3035

    Call 540-231-3035 from 8 am to 5 pm, Monday through Friday, to reach us. If your reach our voicemail, please leave a message with your name, phone number, and a brief description of the problem.

  • When you email supportvpf@vt.edu, a request ticket is automatically created for your request. Anytime one of our employees update the ticket, you will receive an email notification. The ticketing system is designed so that any replies you send to these emails will be automatically appended to the ticket in our system. Once the ticket has been closed, any replies you send will re-open the ticket and notify the previously assigned employee. For this reason it is not necessary to reply with a "Thank you!" message once a ticket is closed, even though we most certainly appreciate it!
  • While it may seem convenient to stop one of us in the hallway or office to make a request, we ask that you refrain from doing so. It is often the case that the staff member you are talking to is already working on several support requests which makes it difficult to remember all the exact details of your request. In these situations we ask that you use the in-person meeting to remind yourself to submit the request through one of the suggested methods above which helps us to document all the relevant information needed to complete the ticket.
  • Check out 4Help for Central IT and general support.

If you have any questions about the information presented on this page, please feel free to contact us.