Maintenance/Issue Resolution
Unfortunately, not all technology works all of the time. We’re here to help you during those times when something is not working as expected (i.e. your computer won’t turn on, you’re receiving an error message in a software program, etc.). If you have a technology related problem, submit a ticket!
Finance IT supports multiple on-campus locations reporting to the Vice President for Finance and Chief Financial Officer.
We can take your requests Monday through Friday, 8 am to 5 pm. You can reach us using any of the following methods. We are closed on University holidays.
- Email: supportvpf@vt.edu
Submit a ticket request to us by emailing supportvpf@vt.edu. Please use a descriptive subject line for the email and concise details in the body of the message.
- Phone: 540-231-3035
Call 540-231-3035 from 8 am to 5 pm, Monday through Friday, to reach us. If your reach our voicemail, please leave a message with your name, phone number, and a brief description of the problem.
- When you email supportvpf@vt.edu, a request ticket is automatically created for your request. Anytime one of our employees update the ticket, you will receive an email notification. The ticketing system is designed so that any replies you send to these emails will be automatically appended to the ticket in our system. Once the ticket has been closed, any replies you send will re-open the ticket and notify the previously assigned employee. For this reason it is not necessary to reply with a "Thank you!" message once a ticket is closed, even though we most certainly appreciate it!
- While it may seem convenient to stop one of us in the hallway or office to make a request, we ask that you refrain from doing so. It is often the case that the staff member you are talking to is already working on several support requests which makes it difficult to remember all the exact details of your request. In these situations we ask that you use the in-person meeting to remind yourself to submit the request through one of the suggested methods above which helps us to document all the relevant information needed to complete the ticket.
- Check out 4Help for Central IT and general support.
If you have any questions about the information presented on this page, please feel free to contact us.